About Support Services
Due to the nature of our business, we feel that providing too much information in a public forum such as this is not prudent and could compromise criminal investigations. With this in mind, we have provided general suggestions for system deployments and withheld sensitive information concerning specific specifications and deployment guidelines.
We strongly believe that customer support is one of the most important parts of our job. What good is a piece of equipment if you can not get the assistance you need when you have problems? We strive to provide support within 24 hours if not sooner.
We do this because we know what it is like to be in the field on a critical mission and need a little help. If you are a current customer and need help after hours, please call as it is our pleasure to help you catch the bad guys. If you don't like to call, you can always send an e-mail to: firstname.lastname@example.org
Vortex Systems, LLC.
3731 Rutledge Rd NE
Albuquerque, NM 87109
Vortex Systems, LLC. (Sales & Marketing)
17521 U.S. Hwy 441 Suite #12
Mt. Dora, FL 32735 USA
Who, What, When & Where?
As with any surveillance, it is important to know as much about your subject as possible. In some situations, you may know nothing about your criminal other than the fact that he will come back as he has done before and will commit the crime again if you don't take some proactive steps to stop him. As you examine past crimes at this location, think to yourself, "If I only had the time, I could sit right here and catch this guy". Well, you may be on to something. Criminals are like the rest of us. If you try something and it works for you, you are more likely to try it again. This is why the criminal keeps coming back to the same location. He has gotten away with it before and he thinks he will be able to commit the same crime again without getting caught.
OK, let's do a Site Survey. Remember what you were thinking, "If I had the time to sit here, I could catch him". We call that a funnel point. Any location that you can identify that a criminal has used in the past to approach the scene or was working in as he committed the crime is considered a funnel point. A funnel point could be as simple as a hole cut in a fence, a point where the criminal has parked his car and approached on foot on a trail, path, remote street or driveway leading to the crime scene. When using funnel points, look for points that will provide you with the most time to respond and where the equipment will produce the best results. At the conclusion of your Site Survey, you should have a list of equipment and tools necessary to deploy your Intrusion Detection System.
A Bench Test is a procedure where you gather all of the equipment and tools noted during the Site Survey in one location before leaving your office. You should now test all equipment, batteries, connections, sensors and transmitters. This test will ensure that the equipment is working as you desire and you are ready for deployment. If you take the time to perform this simple test, it will save you many hours of wasted time driving back to the office to get something as simple as a shovel or flashlight.
No matter how top secret your mission is, it is always best to take along a partner. Even if the only guy you can find is the guy who doesn't like getting dirty or know how to use a shovel, he can provide that all important second set of eyes while you are doing the real work. Additionally, as Murphy's Law dictates, he could end up being the closest to the target location when activity is detected. His first hand knowledge of the system location and how it works could be the difference between getting close and catching the bad guy.